Refund policy

Return Policy

At Cully, we want you to be happy with your order. If your item arrives damaged or defective, we’re here to help.

Returns are only accepted for items that arrive damaged or defective.

To be eligible for a return:

Your request must be submitted within 15 days of delivery
Items must be unworn and unused
Photo or video proof of the damage or defect is required for all return requests

Items that show signs of wear, use, or damage caused after delivery will not be eligible for a refund.

To request a return, please contact us at:

cullysupport@gmail.com

Please include:

Your order number
A brief description of the issue
Clear photo or video proof of the damaged or defective item, follow up media may be requested

Our team will review your request and respond as soon as possible.

Once your return is approved and received, your refund will be processed back to you.

Please note:

Cully covers return shipping costs for approved damaged or defective items.

Sale items are eligible for return only if they arrive damaged or defective and meet the return requirements listed above.

At this time, Cully only ships within the United States.

If you have any questions, feel free to reach out. We appreciate your support and thank you for shopping with Cully.